Terms & Conditions

Welcome to Chesterfield Taxi Cabs. By using our services, you agree to the following terms and conditions. Please read these carefully before booking or using our services. If you have any questions, feel free to contact our customer support team.

1. General Information

These terms and conditions govern the use of Chesterfield Taxi Cabs’ services, including but not limited to Taxi Service, Airport Transfers, Luxury Car, and Executive Taxi services. By booking a ride or using our services, you agree to comply with and be bound by these terms.

2. Booking and Payments

  • Booking Confirmation: When you book a taxi, you will receive a confirmation via phone, email, or app notification. All bookings are subject to availability.
  • Payment Terms: Payments can be made via cash, credit/debit card, or any other method specified at the time of booking. Full payment is required at the end of the ride.
  • Price Estimates: Any price provided during booking is an estimate. The final fare will be based on the metered rate or agreed-upon fare, plus any additional charges (toll fees, waiting time, etc.).

3. Cancellations and Refunds

  • Cancellation by Customer: If you need to cancel your booking, please do so at least 30 minutes before the scheduled pickup time. Failure to cancel within this time frame may result in a cancellation fee.
  • Cancellation by Chesterfield Taxi Cabs: We reserve the right to cancel bookings in cases of unforeseen circumstances (such as vehicle breakdowns, driver unavailability, or road conditions). In such cases, we will attempt to provide an alternative vehicle or refund any prepayments.
  • Refunds: Refunds may be issued at the discretion of Chesterfield Taxi Cabs for cancellations made by us or in other circumstances where a refund is deemed appropriate.

4. Responsibilities of the Customer

  • Timely Arrival: It is the customer’s responsibility to ensure they are present at the pickup location at the agreed time. Failure to do so may result in the cancellation of the ride and potential charges.
  • Personal Belongings: Customers are responsible for their own personal belongings. Chesterfield Taxi Cabs is not liable for any lost, stolen, or damaged items left in our vehicles.
  • Conduct: We expect our customers to behave in a respectful manner towards our drivers. Offensive or inappropriate behavior may result in the termination of service.

5. Responsibilities of Chesterfield Taxi Cabs

  • Driver Conduct: Our drivers are fully licensed, professional, and courteous. They are required to adhere to road safety regulations and provide excellent customer service.
  • Safety: All our vehicles are regularly inspected to meet safety standards. We are committed to providing a safe and comfortable experience for our passengers.
  • Service Availability: While we strive to be available at all times, service availability may vary based on location, demand, and unforeseen circumstances. We will inform you of any delays or disruptions as soon as possible.

6. Limitation of Liability

Chesterfield Taxi Cabs is not responsible for:

  • Any delays caused by traffic, road closures, weather conditions, or other circumstances beyond our control.
  • Any direct or indirect loss or damage incurred by the customer due to missed flights, appointments, or other events, unless due to our negligence.

7. Privacy Policy

Your personal information will be treated in accordance with our Privacy Policy. We do not share your data with third parties without your consent, except as required by law.

8. Amendments

Chesterfield Taxi Cabs reserves the right to amend these Terms & Conditions at any time. Any changes will be updated on our website and will take effect immediately. Continued use of our services constitutes your acceptance of these changes.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.

10. Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact our customer support team.

By booking with Chesterfield Taxi Cabs, you acknowledge that you have read, understood, and agreed to these terms and conditions.

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