Privacy Policy

At Chesterfield Taxi Cabs, we are committed to protecting your privacy and ensuring the security of any personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data. By using our services or visiting our website, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information to provide you with the best service experience. The types of information we may collect include:

Personal Identification Information: Name, phone number, email address, and home or pickup address.
Booking and Transaction Information: Details of your ride bookings, including dates, times, locations, and payment information.
Location Data: If you use our mobile app or website, we may collect GPS data to track your current location for pick-up and drop-off purposes.
Device and Usage Data: We may collect data about the device you use to access our services (e.g., IP address, browser type, and operating system) as well as your interactions with our website or app.

2. How We Use Your Information

We use your personal data to ensure the smooth operation of our services. Specifically, your information may be used for the following purposes:

Ride Bookings: To manage your taxi reservations, provide updates on your ride, and process payments.
Customer Support: To respond to any inquiries, concerns, or complaints.
Service Improvements: To improve the performance of our services, website, and mobile app based on user behavior and feedback.
Marketing and Promotions: With your consent, we may send you promotional offers, discounts, and other marketing materials. You can opt-out at any time.
Compliance with Legal Obligations: We may use your data to comply with applicable laws, regulations, or court orders.

3. How We Protect Your Data

We take the security of your personal information very seriously and implement appropriate measures to protect it from unauthorized access, alteration, disclosure, or destruction. Our safeguards include:

Data Encryption: All sensitive information (such as payment details) is encrypted during transmission using secure protocols.
Access Control: Only authorized personnel have access to your personal data, and they are bound by strict confidentiality agreements.
Regular Security Audits: We conduct regular reviews of our security practices to ensure your information remains safe.

4. Sharing Your Information

Chesterfield Taxi Cabs does not sell, trade, or rent your personal information to third parties. However, we may share your data in the following instances:

Service Providers: We may share your information with trusted third-party vendors, such as payment processors or IT service providers, to facilitate the provision of our services.
Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., for law enforcement or public safety purposes).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how users interact with our site, allowing us to improve its functionality. By using our website, you consent to the use of cookies.

What Are Cookies? Cookies are small data files placed on your device when you visit a website. They help track your activity and remember your preferences.
Managing Cookies: You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Your Rights

You have certain rights regarding your personal data, including:

Access: You have the right to request a copy of the personal data we hold about you.
Rectification: You can request corrections to any inaccurate or incomplete personal data.
Deletion: You can ask us to delete your personal data under certain circumstances.
Restriction: You have the right to restrict the processing of your personal data in certain situations.
Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us directly. We will respond to your request in accordance with applicable data protection laws.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires, your data will be securely deleted or anonymized.

9. Changes to This Privacy Policy

Chesterfield Taxi Cabs reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with the updated policy taking effect immediately. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact our customer support team. We are here to assist you.

By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.